S-CRM-Service

S-CRM-Service Overview

S-CRM-Service(Desktop Application) is the CRM Software Package for all the Big and Small Pest Control provider/RO/Aqua guard Provides/Any type of Service Centre.
    Helps in Efficient Management of Your Industries.
  • Enhance Patient Care.
  • Improve work efficiency.
  • Improve Fiscal Control.
  • Eliminate the chances of any Pilferage.
  • Various Predefined Certificate.
  • Billing and account manager for your accounting needs.
  • Built in backup and restore facilities.
  • Multi-user and LAN compatible.
  • Compatible with any Windows 9x or higher version.
  • Two Ways Synchronization.(Online –Offline and Offline-Online)
  • SMS Facility.
  • Barcode Enabled
  • Link with Android Phone.
  • Web Portal
Advanced SMS Features
Birthday SMS

A system that automatically disseminate programmed birth day SMS to patient whose birth day falls in a particular month.

MISCELLANEOUS SMS

A system that can automatically disseminate various SMS to either patients or Doctors etc., how-ever is been programmed on the system. It could be happy new month SMS or holiday, Easter, charisma, workers day, May Day, democracy day, world health organization day, programmed health tip SMS.

TARGETED GROUP SMS

where we can click to view or copy all the patients’ phone numbers that came for a particular investigation example obstetrics patients only, PSA patients only, Trans-Rectal patients only. Or any targeted group like all male patients, all female patient.: we may want to send programmed health Tip SMS to any of the targeted groups mention above.

Reasons

we may want to send programmed health Tip SMS to any of the targeted groups mention above.

Core Modules

Enquiry Management
    Enquiry Management
  • Customer(S) Enquiry System.
  • To find out the Scheduled/Pending Enquiry.
  • Easy way to Convert the Pending Enquiry to Confirmed Enquiry.
  • Also Moved to Pending Enquiry into Reminder Chart.
  • Once Enquiry Confirmed ,Automatically Customer(S) Created.
  • Reminder Chart
  • SMS Integration/
    Customer (S) Management
  • Create Customer Details.
  • Here you Entered Customer(S) Personal Info Like –Name,Address,Mobile,URL and Other(S) related Info.
  • View Customer History from Enquiry to Invoice.
  • Also Exports the Customer(S) details in Excel.
  • View Blacklisted Customer(S).
Customer (S) Management
Contract Management
    Contract Management
  • Enter Service Name ,Interval between Service ,Frequency, Starting Date of Contract and End date of Contract, Contract Amount, Payment Terms ,Representative Name etc.
  • You can Send to welcome message (SMS) to Client.
  • Contract Renewal Reminder – Software Display the List of Contract which is going to end.
  • One day before. Also send the Send the SMS to Customer(S).
  • Software having the facility to Renew the Contract.
  • Contract Wise Service –Summary.
  • Contract Printing.
  • Contract Not Made(Customer(S) Created But Contract Not Made.
    Service Management
  • Service Card Generation Based on Contract.
  • Service Scheduled Reminder(Today/ two days before/Month and Year Wise).
  • Service Report-View Service Report Date Wise).
  • Work Sheet-Employee and Date of service Wise).
  • Software Automatically Send the SMS to Customer(S) Related with Service Scheduled 2 days before.
  • View Customer(S) Details Service and Date Wise.
  • Service Complain Entry.
  • View Pending Complain.
  • Pending Service Delay Reminder.
Service Management
Invoice Managemen
    Invoice Management
  • Create the Invoice and print out the invoice within 30 second.
  • Update the Recd. Payment
  • Also View the Payment history.
  • View the Outstanding Payment of Customer(S)
  • View Daily Cash Collection
  • Send the SMS to Customer(S) Related with Outstanding Payment to Customer(S).
  • View Top 30 Customer(S) from Revenue
  • View Daily Cash Collection
  • Send the SMS to Customer(S) Related with Outstanding Payment to Customer(S).
  • View Top 30 Customer(S) from Revenue

Store Management

Store Inventory Management: Back end team will allot following rights to Store user
Store Management
  • Opening stock entry
  • Create PO
  • Purchase Entry (GRN)
  • Supplier Master
  • Issue to Department
  • Issue to Customer
  • Department Master
  • Employee Master
  • Customer Master
  • Return from Department
  • Department consumption entry
  • Return To Supplier
  • Return From Customer
  • Purchase Ledger
  • View Stock details Date Wise/ALL
  • View Purchase Details Date and Supplier Wise
  • View Item(S) Returns from Department Details Date Wise
  • View Item(s) return Details to Supplier date Wise
  • PO Details Date Wise
  • View Item(S) Re-Order Details
  • PO Approval
  • Indent Approval

HR & PAYROLL

  • Employee Master Details
  • Designation Master
  • Department Master
  • Branch Master
  • Employee Attendance Details
  • Other Deduction Entry Details
  • Attendance Entry Details: It will be link with Biometric Attendance Machine.
  • Software Will Capture the Attendance data from machine automatically
  • Increment Entry Details
  • Deduction Type Master
  • Earning Type Master
  • Prize Master
  • School Master
  • Employee Wise Advance Details
  • Employee Salary Sheet (by Cash Payment)
  • Employee Salary Sheet (by Online back payment)
  • Employee Salary Sheet (by Cheque payment)
  • Employee Salary Sheet (ALL )
  • Recruitment and on boarding
  • Gathering, storing, and accessing employee information
  • Keeping attendance records and tracking absenteeism
  • Performance evaluation
  • Benefits administration
  • Learning management
  • Employee self-service
  • Employee scheduling
  • Analytics and informed decision making
  • MIS Reports
Store Management

Mobile Application

S-CRM Android apps for service sector 

This App is used in service Sector , like pest control services, Ro services etc. This app is used by two types of users 1>Administrator 2>Operator Administrator can view and used all the services of this app but Operator can view and use specific services. Administrator can view Pending Services schedule, pending Enquiry,View Renewal Reminder, Pending Reminder ,View Customer Detail View Contract Detail, View Invoice Detail, View all enquiry, View Expense Detail, View Stock Inventory, View Stock Re-Order level, View materials issues to customer etc. by default all these services show the current date data, it can also show previous day data by selection previous date. This App contain employee Gps Location through this service Administrator can trace their operator current location that he is on the Appropriate location or not. This app also contain Digital Signature for the authorization of customer and at the same time we can can also take the picture of the customer or the working site. Through Expense entry form we can insert all the expenses Details and Through View Expense details see all the expenses. Through Offers Entry Form Administrator can insert all the Currents offers which they are going to provide to their Customer. Customer Approval form Approve the Customer that he/she is valid or not. Through the Enquiry entry form user can insert enquiry . Customer Contract form takes the contract details of customer it takes the contract Duration. Through this app we can also generate Bill in pdf Format on the basis of invoice number.

S-CRM-CUSTOMER-LOGIN Android apps for service sector 

This is a customer App for S-CRM this App is for all users either customer or not . It contains all the details of customer like Payment Details, Contract Details, Invoice Details etc. Customer can post complain through this app and also get the Response through this app,Customer can also enquiry through this app,Offers are also seen by the Customers through this App,customer can also share Referal message to the other customer through WhatsApp ,Facebook or other Social media . In the offers section users can view latest offers Which are provided by Adminstrator,In the Enquiry section users can enquiry about pest control services and administrator give response to the enquiry ,In Contract Details user can view their contract details and after clicking on contract they can view their Services Details.

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